All Enterprise PostgreSQL services from Equnix includes the support request service via email, phone, remote access or on site. For support request meeting for a discussion or consultation, the client would first propose the meeting schedule and agenda.
Our services as below:
|No||Uptime Level Guarantee||Max Tolerable Downtime (in hours)||Supporting Technology|
Providing uptime level through system restoring the service through a backup hardware in condition from offline backup. Recovery also can be achieved using available hardware spare part as backup. Data backup is provided through offline (Full backup and Incremental backup).
Software technology to support in providing high uptime level through database system restoration in hardware and system condition being turned on but not ready to service yet. This level implementation normally uses disk level replication, so the replica usually cannot be in service.
Software technology to support in providing high Uptime Level through database system replication/mirroring from Master to Replica. The system is always on and ready in service, but usually only able to read. The system can be on active or passive condition, and can be promoted as the new Master through a certain mechanism manually, in relation to system conditions or specific policies.
Software technology to support in providing high Uptime Level through preparing a backup database server which is replicated in real time with the Master database. Provisioning for High Availability capability is equipped with additional capacity of automatic failover in supporting Hot Standby implementation. This is the most standard level of Equnix’ delivery to the client.